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You may seek a refund/replacement if the goods are received damaged. However, the complaint must be raised through email/call within 7days of shipment received and you may be asked for proof of purchase and a picture/video of the damaged goods.

We would need the documents to file a complaint regarding damage.

  • Please provide proof within 7 days of the product received

  • What is received and what is missing?  (If any)

  • Outer package image that shows the AWB number and condition in which the package was received

  • Unboxing video

  • Replacement or refund will be processed as per the customer’s choice within 2-5 business days from the date of complaint.

Further, please be noted -

Replacement is possible for goods and products below 3kg of weight
For orders above 3kg of weight, a refund is allowed subject to terms and conditions.

Refund is strictly not allowed if the above-mentioned conditions are not met.
Thank you. Happy Shopping!

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